Heart of Ice Phantom City Creative

Prompt Shipping and Professional Packing

We offer a broad range of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are expertly trained and will wrap your goods in accordance to our precise and exact specifications. Your products will be subjected to an exhaustive examination before they will be safely packaged prior to being delivered. We deliver to thousands of customers every day across multiple countries. This is an indication of our commitment to be the largest online retailer globally. We have distribution centers and warehouses in Europe and in the USA.

It is important to note that orders with more than one item will be processed according to the item.

Prior to shipment, all purchased items will be thoroughly examined. Today, most orders will be delivered within 48 hours. The delivery time should be between 3-7 working days.

Returns

The inventory is always changing and we are unable to completely manage it because of the fact that many parties are involved, including our warehouse and factory. Stocks are subject to change at any moment. Be aware that it is possible for your order to be out of stock after you have made the order.

Our policy lasts 30 days. If it's been more than 30 days since the date you made your purchase, we unfortunately can't give you a complete refund or exchange.

In order to be eligible for a refund the item must be in good condition and in the same condition that you received it in. The item should be in the original packaging.